HR Leader CareLine Coaching

I began my first HR role in 1999 ... an exciting time when the HR function was bursting with promise and hope.  HR practitioners everywhere believed that we were on the precipice of an HR Transformation - a time when the HR function would deliver high-value strategies and have a real "seat at the table."  This dialog inspired me to embark on my HR career.

Fast forward 20 years ... we're still taking about HR Transformation.  Companies continue to launch transformation initiatives, challenging HR functions to add more value, reduce cost and improve efficiency.  Seemingly “low-value” HR transactions are outsourced, new systems are implemented, and costs are reduced.   

But the reputation of our function has remained essentially unchanged.   We are still trying to earn that seat at the table.  People still call us "HR" instead of our given names.  And when I tell people that I'm an HR Consultant, they still assume that I manage pay and benefits.  

As I reflect on the past 20 years, I see two significant mistakes that have prevented HR functions from achieving real, sustained change:

First, HR functions fail to view themselves as "businesses" that exists to provide value-add services to customers.  

Second, HR Transformations are treated as projects, instead of an ongoing journey.  Transformation efforts are launched, declared "complete," then left alone to become obsolete.  These teams soon find themselves back in the same position, where another transformation is necessary to "catch up" with the ever-evolving business.

We've learned from those mistakes and we're ready to help you revolutionize the reputation of your HR team with our unique HR Transformation framework.  We have designed a "customer value" approach to HR Transformation that starts with "admitting" that the employees, managers and leaders in your business are customer segments.  Then, we gather unfiltered feedback to understand each group's unique needs and how they rate the quality of HR support they currently receive.  Finally, we redesign your HR service model, based on stakeholder input, to deliver more specialized, higher quality HR support that recognizes and caters to the different needs of your customer segments.  

The result?  Delighted customers, a more engaged HR team, and reduced functional cost.  It's a win-win-win!